I know there are plenty of online gamblers who don’t give where they play much thought. But if you’re like me and care about where you gamble, you want to feel respected and valued. If I’m going to wager my own money on a casino, I need to feel confident they are reputable. One way they show care for players is through their support function. In this post I’m going to explain why I think customer support is important for online casinos.
Customers appreciate fast responses
When queries or issues arise in an online casino Malaysia, you want answers fast. There’s no point getting back to the player a week later. By that time the player will be fed up and want to quit the site. I mean, how long do you want for a response online? Anything longer than 24 hours is considered poor. So, customer support response time is very important to the player.
To speed up response times it’s best to have a phone number or live chat function. This allows a player to speak to someone and get answers quickly. The best online casinos offer this support to their players.
A kind and professional tone
The next thing about customer support is the tone and language they use. People talk differently, that can’t be helped but we expect support to be professional. If you’re chatting to someone about a problem and they are using slang or foul language, it is unprofessional and leaves a bad taste to the customer.
On the other hand, if they speak professionally with care, we feel like we’re talking with someone serious and who is interested in our problem. This matters to the player as a player remember the interactions they have with support. It could be the difference between staying there or leaving.
As you can see, customer support should be timely and professional. This is not a huge ask is it? Online casinos that want to improve client retention need to invest in high quality customer support employees. By doing this they will ensure players are respected and get answers fast.